Radio Front Desk
Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.
Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.
Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.
Episodes
33 episodes
How to bring calm to your clinic’s front desk | Meghan from Jane App
What does it take to create a truly welcoming clinic?In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk —...
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Season 2
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Episode 8
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17:26
Why is money so emotional? How to identify spending patterns as a business owner
If your relationship with money had a theme song, what would it be?In this episode, Denzil reflects on her conversation with financial therapist Aseel El-Baba, who helps health and wel...
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Episode 18
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5:07
How to feel confident about your clinic finances: Money tips for new practitioners
What if your biggest business challenge wasn’t logistical, but emotional? In this episode of Radio Front Desk, financial therapist Aseel El-Baba sits down with Denzil to unp...
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Season 2
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Episode 7
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14:16
Are you leading with balance? How to lead, delegate, and build clinic trust
Leadership can feel like a constant balancing act, especially when you’re the kind of person who wants to do it all.In this episode, Denzil reflects on her conversation with chiropractor, clinic owner, and business coach Dr. Manju Asdir,...
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Episode 17
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5:06
How to build clinic systems that scale — without facing burnout
What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.I...
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Season 2
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Episode 6
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26:57
Are you avoiding the F-word?
Giving feedback can feel awkward, emotional, or even confrontational — especially when you're trying to lead with empathy. In this episode, Denzil explores how to deliver clear, constructive feedback that builds trust instead of breaking it.
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Episode 10
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4:46
How to hire and scale a 7-figure private practice | Team building tips with Nicole McCance
What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists. In this episode, Nicole joins Denzil to talk about ...
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Season 2
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Episode 5
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29:43
Are you really thriving?
This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really t...
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Episode 9
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4:03
Build a successful practice: The confidence masterclass every practitioner needs | Alison Taylor of Jane App
This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane.Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This ep...
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Season 2
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Episode 4
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27:22
The surprising upside of rejection
Rejection is never easy, but it’s often where the real growth happens.In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it....
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4:51
Building a wellness business after loss: Angel’s story of miscarriage, motherhood, and mental health
In this episode, we’re chatting with Angel Leung — a registered nurse whose deeply personal story inspired the creation of Baby Bean Consul...
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Season 2
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Episode 3
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22:11
How do you make your clinic fun?
This week on the podcast, we’re talking about how a little fun can go a long way in creating meaningful connections with your patients.Inspired by her chat with Dr. Kellen Scantlebury of Fit Club NY, Denzil dives into the art of making y...
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Episode 9
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4:05
One patient, three referrals: The ripple effect of patient communication | Dr. Kellen Scantlebury of Fit Club New York
In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a t...
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Season 2
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Episode 2
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23:20
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Bonus episode | Meg & Neena of Articulate Design + Consulting
In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their tips from their playbook for finding your space.What you’l...
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17:21
Does your clinic feel like you?
This week on the podcast, we’re talking about how your workspace can do more than just function — it can actually feel like you.Inspired by her chat with Meg and Neena from Articulate Design and Consulting, Denzil dives into the in...
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Episode 8
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4:26
Rethinking clinic design: What if your clinic could do more? | Meg & Neena of Articulate Design + Consulting
In this episode, we talk to Meg and Neena, the founders of Articulate Design + Consulting. These physios-turned-designers are on a mission to transform healthcare spaces for patients and clinicians everywhere. Here, they’ll reveal how thoughtfu...
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Season 2
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Episode 1
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23:39
Do you find it hard to delegate?
This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the ...
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Episode 7
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3:51
The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane
Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the...
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Season 1
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Episode 10
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1:01:27
Should you add a new service to your clinic?
This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefu...
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Episode 5
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4:17
How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health
Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms....
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Season 1
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Episode 9
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55:45
How coffee inspired a clinic location
This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline, co-founders of Vitae Health & Sport in North Vancouver, to unpa...
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Episode 4
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3:51
Does better always mean faster? | Owners of Vitae Health & Sport talk sustainable business growth
In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander...
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Season 1
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Episode 8
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55:21
Do your patients trust you?
This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton, owner of Between the Lines Physical Therapy in De...
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Episode 3
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5:25
How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines
David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing profess...
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Season 1
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Episode 7
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50:35
Do your patients feel like they belong?
This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspira...
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Episode 2
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6:41
