Radio Front Desk
Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.
Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.
Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.
Episodes
17 episodes
Do you find it hard to delegate?
This week on the podcast, we’re chatting about a real challenge of becoming a leader: how stepping back is actually really hard. Sharing personal insights and lessons from her growth coach Melody, Denzil opens up about the ...
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Episode 7
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3:51
The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane
Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the...
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Episode 10
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1:01:27
Should you add a new service to your clinic?
This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefu...
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Episode 5
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4:17
How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health
Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms....
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Episode 9
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55:45
How coffee inspired a clinic location
This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline, co-founders of Vitae Health & Sport in North Vancouver, to unpa...
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Episode 4
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3:51
Does better always mean faster? | Owners of Vitae Health & Sport talk sustainable business growth
In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander...
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Episode 8
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55:21
Do your patients trust you?
This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton, owner of Between the Lines Physical Therapy in De...
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Episode 3
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5:25
How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines
David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing profess...
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Episode 8
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50:35
Do your patients feel like they belong?
This week on the podcast, we’re celebrating Valentine’s Day by exploring the power of connection in your business! Denzil reflects on what it takes to create a space where people truly feel seen, valued, and part of a community. Drawing inspira...
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Episode 2
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6:41
Finding your people: The business case for creating community | Austin and Erin of Coast Mountain CrossFit
Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym.That’s where Coast Mountain CrossFi...
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Episode 6
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36:36
Are you writing content people will read?
This week on the podcast, Denzil brings the warmth and wit of our Letter from the Editor newsletter straight to your ears! This episode dives into the art of creating content that truly resonates. Denzil reflects on a conversation with Matt Lun...
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6:41
“Wait a minute, I think I’m a therapist”: One practitioner’s unlikely path to group practice | Matt Lundquist of Tribeca Therapy
Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his com...
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Episode 5
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35:22
What does it really take to start a practice? | Joseph Ibe: Chiropractor, business owner, and investor
Joseph Ibe is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life i...
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Episode 4
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46:56
Rethinking the front desk: Why personalized service isn’t always better for your patients | Dr. Julie Durnan of Ginger Desk
Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses.The fir...
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Episode 3
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45:05
Does your clinic have a mission? | Emily Marson & Ghoncheh Ayazi of Aphrodite Fertility on practicing with purpose
Walk into Aphrodite Fertility Acupuncture, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fer...
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Episode 2
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59:00
Bootstrapping a PT business in a fiercely competitive market | Dr. Kellen Scantlebury of Fit Club NY
Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.In this episode, we hear from Dr. Kellen...
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Episode 1
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39:26
