Are you really thriving?

This week on Radio Front Desk, we’re exploring the kind of confidence that helps practitioners — and their patients — thrive.

Inspired by her conversation with Jane’s Co-founder, Alison Taylor, Denzil reflects on what it really takes to build confidence and a thriving clinic. From encouraging patients to come back when care is still needed to creating a team culture rooted in learning and support, this episode is full of practical ways to grow trust in yourself, your team, and your practice.

Have thoughts on what helps practitioners grow and succeed? We’d love to hear from you! Drop us a line at frontdesk@jane.app.

And if reflections like these speak to you, don’t forget to sign up for my bi-weekly newsletter to get more stories like this straight to your inbox.

Chapters

• 0:00 Introduction and Key Takeaways
• 0:43 Confidence Makes Better Practitioners
• 1:36 Creating a Yearning for Learning
• 2:44 Collaboration Builds Confidence
• 3:37 Final Reflections and Call to Action

Transcript

Speaker 1: 0:04

Hi, it's me, Denzel. After every conversation on the podcast, there's always something that lingers, a moment or a message that keeps echoing long after we stop recording. And this week, after talking with Gene's co-founder, allison Taylor, what stayed with me was confidence, and I'm not talking about the flashy, loud kind of way, but the quiet, grounded kind, the kind that makes you walk into a room or a treatment session and just know you've got something to offer. Ali had so many thoughtful things to say about what makes a practitioner thrive, and I wanted to take a few minutes to reflect on some of those insights with you. The first thing Ali shared is that a confident practitioner is a better one.

Speaker 1: 0:48

According to Allie, confidence doesn't just look good on practitioners, it also makes a big difference for patients. She told me that we just don't get cared for a lot and that most of us are actually doing a lot of caring for other people, and that's why your clinic is an opportunity to show your patients that you've got their backs. That means owning your expertise confidently, guiding them to the best solutions and saying, hey, you need to come back when it's genuinely what they need. Ali called out how sometimes practitioners tell their patients to come back only if they think they need it. But that isn't the most effective strategy, because how are they supposed to know? It's on you to step up with confidence and explain why they need that follow-up. Trust me and trust Ali. They'll thank you later.

Speaker 1: 1:36

Ali also suggested creating a yearning for learning. I know clever right. Allie noticed something that all successful and thriving practitioners had in common they were always excited to learn. And I'm not just talking about the kind of learning you need to do to check the boxes and keep your certifications up to date. I'm talking about the kind where they have a true desire to dig in to new techniques, ideas and anything really. And when they bring that passion into their work, their patients will see that dedication. It builds a sense of trust and confidence in patients, a feeling that they really are in good hands. If you're a clinic owner or manager, the key is creating an environment where learning feels both encouraged and celebrated. Try hosting monthly knowledge sharing sessions, or you could set up a learning budget for team conferences, and you could also pair junior practitioners with mentors for shadowing opportunities. That constant drive to grow will benefit the whole clinic and finally understand that collaboration builds confidence.

Speaker 1: 2:44

Don't hesitate to lean on someone else's expertise. Asking a more experienced colleague for a second opinion isn't just helpful, it's how you level up. Sure, it might mean setting your ego aside to ask for a second opinion, but that's where the magic happens. Collaboration lets everyone shine. You start to see each other's strengths, specialties and even quirks. It opens the door to deeper conversations, builds trust and naturally leads to inter-referring. Marketing can sometimes feel far removed and impersonal, but inter-referring is the exact opposite. It's grassroots, genuine and builds both relationships and caseloads. What I took away from Allie's story is this Confidence doesn't always just appear, but when you can create opportunities for collaboration, for learning and for hands-on experience, that confidence starts to grow. And when it does, the entire clinic feels the impact. So what about you? Do you have your own take on what helps a practitioner thrive? Shoot me an email at frontdesk at janeapp with some ideas. That's all from me. Thanks again for listening. You got this.